How American Airlines is trying to stop line cutting

A major U.S. airline is figuring out how to keep creepy crawlers from getting in the way of the boarding process.

Fortunately for the traveling public, “gate lice” are not actual lice. But these people who crowd the boarding area before their group is called — and even try to board out of turn — cause headaches for gate staff and travelers trying to board in the correct order.

American Airlines is testing new boarding processes and technology in three airports, including Tucson International Airport, designed to combat gate lice. The technology would alert gate staff when a passenger tries to board when it’s not their turn.

Here’s what gate lice are and how American Airlines is trying to solve the problem of crowding at the gate.

What does the term gate lice mean?

Gate lice is a pejorative phrase that refers to airline passengers who crowd an airport gate before their group is called. The term supposedly originates from a 2005 post on the online discussion board FlyerTalk, according to Thrillist.

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