Reg Wydeven

Last month, my wife and I went to Aruba. My uncle generously let us use his timeshare, and we had a great time. We got to see some beautiful beaches, ate delicious meals, and relaxed and read by the pool. We flew there on American Airlines. Thankfully, our flights were uneventful and went smoothly. Unfortunately, however, not all American Airlines passengers can say the same.

In 2023, the airline came under fire after a viral video showed a baggage handler send a wheelchair crashing down and off a ramp. The incident led to an investigation into the carrier by the U.S. Department of Transportation. Investigators discovered numerous infractions, including cases of American providing “unsafe physical assistance” to passengers. The alleged treatment “at times resulted in injuries and undignified treatment of wheelchair users.”

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