NCAA Sanctions Five Airlines For Flight Disruptions, Violating Regulations

Young woman pulling suitcase in airport terminal. Copy space

The Nigeria Civil Aviation Authority (NCAA) has initiated enforcement action against five airlines, including two international and three domestic operators, for violating regulations related to flight disruptions and passenger treatment.

The agency disclosed this to journalists at the corporate headquarters of the Authority in Abuja on Tuesday.

According to Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, the violations include failure to refund passengers within the stipulated timeframe, non-responsiveness to authority’s directives, incidents of missing and manhandled luggage, short-landed baggage, and issues relating to flight delays and cancellations.

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Achimugu explained that while airlines are not always at fault for flight disruptions, NCAA regulations mandate specific actions they must take during such instances.

“We all know that this is harmattan season, so there is poor visibility. Flights must get cancelled. This is force majeure, and the airlines do not owe passengers anything in those instances.

“The enforcement we are initiating today is on cases where the airline is deemed to have been at fault,” he said.

The NCAA also disclosed plans to summon the Chief Executive Officers 1(CEOs) of all airlines this week for a meeting to address flight disruptions and regulatory breaches.

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