Panama flag carrier Copa Airlines is to enhance the quality of information it provides to its customers through a new partnership agreed with Smartvel.

Smartvel uses latest technology, including Artificial Intelligence, to source the most up to date and accurate content for travellers so its customers can inform them in real-time.

The new partnership with Copa, a member of the Star Alliance, and Smartvel will enable the Airline to provide essential information about travel requirements to customers travelling to any of its 85 destinations across Central, South, North America and the Caribbean.

Smartvel makes content available in multiple languages and this  will be integrated into Copa Airline’s website and app.

Customers will have access to up to the minute travel information, including health and visa requirements because the technology continuously monitors official government websites from each country to ensure information is up to date and correct.

Diego Morales, senior director of digital at Copa Airlines, said: “We are focused on satisfying customer needs and exploring new opportunities.

“Customer information, communication and the traveller experience is at the heart of all we do and we want this to be exceptional for our passengers. By partnering with Smartvel we will provide our customers with reliable real-time information for any of the 32 countries we serve.”

Smartvel’s solution will be integrated with Copa’s existing content and partnerships with leading travel companies, including insurance and visa providers, means the carrier will also have the possibility to offer passengers a range of additional ancillary services.

Iñigo Valenzuela, chief executive and founder of Smartvel, said “This  agreement reinforces our position as the industry’s preferred partner for travel content solutions and Copa Airlines has been a very desired customer that complements a region (LATAM) where we are specially relevant.  

Our best in class solution is fully branded by the airline, ensuring that Copa’s customers are served with trusted , reliable and continuously updated information for a seamless travel experience.”

Leave a Reply

Your email address will not be published. Required fields are marked *