A refuelling issue at Perth Airport on Saturday left thousands of passengers stranded nationwide — some even at international airports.

Virgin Airlines apologised to customers, but said it was not required by law to provide compensation for “delays or cancellations outside of our control”.

This happens to be the case for most airlines across the country.

So, what rights are passengers even entitled to if their journey is disrupted?

Here’s what we found.

What are my rights when my flight is cancelled?

It depends on your airline, how long the delay is and what caused the delay.

As a general rule, if your flight is delayed or cancelled and it was:

  • Within the airline’s control (mechanical issues or crew shortage): Most airlines will either carry you on another scheduled service as soon as possible or give you a refund. It’s at the airlines discretion, but some will provide meals, accommodation, and airport transfers
  • Outside the airline’s control (bad weather or border closures): Most airlines will try to help get you to your destination, but they won’t be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation

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