• In January 2024, Kenya Airways (KQ) was ranked the second most efficient airline in Africa
  • The national carrier was crowned the “Best Airline Staff Service in Africa” at the 2024 World Airline Awards in June 2024
  • KQ managing director and CEO Allan Kilavuka attributed the victory to the dedication and exceptional service of the staff

Kenya Airways (KQ) has been awarded the “Best Airline Staff Service in Africa” at the 2024 World Airline Awards.

Kenya Airways was awarded the "Best Airline Staff Service in Africa".
Kenya Airways crew members pose for a photo led by Group Sales General Manager Europe, MEGI, Asia, Americas and West Africa, Tom Reeves. Photo: Kenya Airways.
Source: Twitter

The national carrier received the award at an event held June 24, 2024, at the Fairmont Windsor Park in London.

Hosted by Skytrax, the international air transport rating organisation, the World Airline Awards are renowned as the “Oscars of the aviation industry.”

What KQ said about the World Airline Award 2024

This recognition signifies the exceptional dedication and outstanding service consistently delivered by Kenya Airways’ staff.

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Kenya Airways Group managing director and CEO, Allan Kilavuka, expressed his gratitude for the recognition, attributing the victory to the dedicated team members.

“This achievement is a testament to the unwavering dedication and exceptional service demonstrated by our team members each day. Receiving the Best Airline Staff Service in Africa award serves as significant motivation for us to continue striving for excellence in service delivery and passenger satisfaction,” said Kilavuka.

The CEO of Skytrax, organisers of the award, Edward Plaisted congratulated Kenya Airways on there achievement as the Best Airline Staff Service in Africa at the 2024 World Airline Awards.

“This service and hospitality accolade should be a source of pride for the management and staff of Kenya Airways,” said Plaisted.

World Airline Awards

Qatar Airways was named the World’s Best Airline at the 2024 World Airline Awards.

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Referred to as the Oscars of the aviation industry, the World Airline Awards are coveted Quality accolades.

Customers make their own choices as to which airlines they consider to be the best, underlining the brand as the Passenger’s Choice Awards.

Other KQ accolades in 2024

Earlier this year, Kenya Airways was ranked the second most efficient airline in Africa in the latest On-Time Performance Review report.

KQ attained an impressive 71.86% on-time arrival rate from the 41,905 flights it completed in 2023.

The airline has significantly reduced its losses, with the loss after tax dropping by 41% to KSh 23 billion in its full-year 2023 financial results compared to KSh 38 billion in 2022.

In 2023, Kenya Airways recorded an operating profit of KSh 10.5 billion, a substantial 287% increase from the previous year.

Proofreading by Otukho Jackson, a multimedia journalist and copy editor at TUKO.co.ke

Source: TUKO.co.ke

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