Travelling can be stressful enough without the added frustration of dealing with lost or broken luggage. Pieter Levels, a multimillionaire and developer, recently experienced this firsthand when his girlfriend’s suitcase went missing. In response, he decided to create a website that ranks airlines based on the frequency of luggage loss.

Levels shared this news on X, accompanied by photos, explaining that the website’s ranking system adjusts for the varying sizes of airlines by considering factors such as the number of flights and fleet size. “It’s a real-time ranking of airlines based on their current luggage loss rates,” he stated.

Unfortunately for travelers in India, Indian carriers have not performed well in these rankings. Air India is at the top of the list for losing the most luggage, followed by Aer Lingus, WestJet Airlines, British Airways, Iberia, and SpiceJet.

The incident that inspired Levels to create the website occurred about a week ago when Vueling Airlines, a Spanish carrier, misplaced his girlfriend’s suitcase on a flight from Lisbon to Barcelona. The suitcase is currently at Austin airport, where Levels and his girlfriend are also located.

Despite repeated assurances over the past four days that the suitcase would be delivered to their hotel, it has not arrived. This is not the first time they have faced such an issue. In Barcelona, they encountered a similar situation where their suitcase was at the airport, visible but never delivered despite promises from the airline.

Levels voiced his frustration, unsure of the lesson to be learned from this experience, except perhaps to avoid flying with Vueling, which is owned by Qatar Airways through IAG.

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The rankings reveal that while Air India loses the most luggage, Japan’s All Nippon Airways has the lowest rate of lost baggage. LATAM Brazil and Alaska Airlines follow closely, ranking second and third for the fewest lost bags.

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Representational Image

The website relies mainly on data from social media, as airlines rarely release their lost luggage statistics. Consequently, the rankings should be viewed with caution since their accuracy depends on the presence and reliability of online reports and complaints.

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The reactions to Levels’ post have been varied. One user on X said, “this kind love language should deserve a name of its own lol.” Another user asked, “Maybe stupid question but do airports also play a role? I always thought it was the airports that arrange the bag stuff but idk.” A third user shared, “Air France lost my bags twice per one trip. Paris-Tokyo and Tokyo->Paris.” Yet another suggested, “Can you do this for airline experiences too? Like airline reviews.”

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