TO COVER IT. NEW AT FIVE. DO YOU HAVE A COMPLAINT ABOUT AN AIRLINE? I THINK WE ALL HAVE AT SOME POINT IN OUR LIVES, BUT IF SO, A NEW PLACE TO SUBMIT YOUR CONCERN LOCALLY. COCO IS ABIGAIL OGLE IS HERE IN STUDIO WITH US AND ABBY, THE AG’S OFFICE WANTS TO HEAR FROM UPSET OKLAHOMANS. EVAN IS THERE SOMETHING YOU WANT TO GET OFF YOUR CHEST? YOU SAID IT. PRETTY PASSIONATE ABOUT THAT. NOT ON CAMERA, BUT YES, YOU’RE RIGHT, WE JUST GOT THIS FROM THE ATTORNEY GENERAL, GENTNER DRUMMOND, SAYING THAT HIS OFFICE HAS LAUNCHED AN ONLINE AIRLINE COMPLAINT FORM SO YOU CAN SUBMIT CONCERNS DIRECTLY TO HIS OFFICE ONLINE ABOUT DELAYS, LOST LUGGAGE OR TICKETS. HERE’S WHAT THIS FORM LOOKS LIKE. WE HAVE A LINK TO IT IN THE AS SEEN ON SECTION OF KOCO DOT COM. BY THE WAY, YOU PUT YOUR NAME IN IT, YOUR INFO, YOUR YOUR FLIGHT INFORMATION, YOUR COMPLAINT, AND THEN ALSO HOW YOU’D LIKE TO SEE IT RESOLVED. AG DRUMMOND SAYS AMID HIGHER LEVELS OF COMPLAINTS, HE SIGNED AN AGREEMENT WITH THE TRANSPORTATION DEPARTMENT GIVING HIM THE AUTHORITY TO RESOLVE THESE ISSUES, SAYING COMPLAINTS FROM OKLAHOMANS WILL N

New airline complaint form allows Oklahomans to submit travel grievances

Attorney General Gentner Drummond announced that the online form was created amid elevated levels of travel complaints

Oklahoma’s attorney general launched an airline complaint form to allow travelers to submit grievances against airline carriers and ticket agents. >> Download the KOCO 5 AppAttorney General Gentner Drummond announced that the online form was created amid elevated levels of complaints from consumers about flight disruptions, lack of refunds, and lost or delayed luggage. The investigations have historically fallen under the authority of the federal government, but an agreement between the U.S. Department of Transportation and Drummond gives him the authority to review and resolve the complaints, according to a news release from the Oklahoma Attorney General’s Office. “Airline passengers deserve to be treated fairly and to receive the services for which they pay,” Drummond said in a statement. “Our hope is that this airline complaint form will improve ease for Oklahomans to lodge a complaint directly with the Attorney General’s office. I am committed to protecting all Oklahomans from deceptive and prohibited conduct.” Get the latest news stories of interest by clicking here.The memorandum between Drummond and the DOT is a two-year agreement that can be extended in two-year intervals. The DOT also plans to launch a modernized system for airline complaints soon. Drummond’s office said it will provide information on how to submit complaints directly to DOT when the time comes. Top Headlines Body of Oklahoma City police officer recovered from Lake Stanley Draper OHP: OSU star running back Ollie Gordon II arrested, accused of DUI, speeding 17-year-old shot, killed after gun accidentally discharges at southeast OKC business, police say Sizzling out? As peak barbecue season begins, fewer Americans are buying grills Looking at the numerous Oklahoma laws that go into effect on July 1

Oklahoma’s attorney general launched an airline complaint form to allow travelers to submit grievances against airline carriers and ticket agents.

>> Download the KOCO 5 App

Attorney General Gentner Drummond announced that the online form was created amid elevated levels of complaints from consumers about flight disruptions, lack of refunds, and lost or delayed luggage.

The investigations have historically fallen under the authority of the federal government, but an agreement between the U.S. Department of Transportation and Drummond gives him the authority to review and resolve the complaints, according to a news release from the Oklahoma Attorney General’s Office.

“Airline passengers deserve to be treated fairly and to receive the services for which they pay,” Drummond said in a statement. “Our hope is that this airline complaint form will improve ease for Oklahomans to lodge a complaint directly with the Attorney General’s office. I am committed to protecting all Oklahomans from deceptive and prohibited conduct.”

Get the latest news stories of interest by clicking here.

The memorandum between Drummond and the DOT is a two-year agreement that can be extended in two-year intervals.

The DOT also plans to launch a modernized system for airline complaints soon. Drummond’s office said it will provide information on how to submit complaints directly to DOT when the time comes.


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