India News

IndiGo Airlines experienced a major system outage on Saturday afternoon, affecting flight operations across the country. A large number of passengers remain stranded as they were unable to board flights.

New Delhi: The IndiGo Airlines experienced a significant system outage around 12:30 pm on Saturday afternoon, affecting flight operations at airports across the country. Announcing the same, the airlines said that dedicated teams of airlines available in airports to ensure smooth journey for passengers.

It said that the work is on to restore normalcy at the earliest. “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible.

‘Currently experiencing temporary system slowdown’

It added, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”

The technical glitch of the airlines has left many passengers stranded. Many of them were unable to board flights or  book tickets. This led to considerable delays and frustrations among passengers. Many of them also took to social media to express their grievance. They also urged the Directorate General of Civil Aviation (DGCA) to intervene in the matter.

Worldwide outage in July

Earlier in July, the Microsoft outage hit operations across sectors worldwide including in India. Aviation sector was one of those which was affected. Several airlines in India, including Indigo and Akasa Air took to X to inform that their systems were also impacted due to the outage. In its message, Akasa Air had said that its online services were temporarily unavailable.

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