An annual survey that ranks the UK’s airports has just published its results for 2024. Overall, it is the country’s smaller airports that boast higher customer approval ratings while bigger airports such as Manchester (MAN), Belfast International (BFS), and London-Luton (LTN) get the ‘thumbs down’ from the traveling public. AeroTime takes a closer look at the results, seeing which airports are top and which are not out of the list of 29 contenders.  

The survey, carried out by the consumer organization Which? surveyed around 7,000 passengers about their experiences at UK airports over the last 12 months. Those questioned were asked to share their views and apply ratings to each airport across eleven categories. These included seating, staff, toilets, and shopping, as well as queues at check-in, bag drop, passport control, and security.  

With scores applied to each, analysts from Which? calculated an overall rating for each airport based on a combination of overall customer satisfaction and the likeliness to recommend the airport to other travelers. For a full list of UK airports and their rankings in this survey, click on this link.  

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