The New Zealand Commerce Commission is filing charges against Jetstar for allegedly making false or misleading statements to passengers about their rights to compensation when flights were delayed or cancelled for reasons within Jetstar’s control. 

In a press release, published on September 18, 2024, the New Zealand’s Commerce Commission announced that it plans to file charges against the budget airline for violating the Fair Trading Act.  

The Commission said it believes that Jetstar gave false or misleading information to customers in 2022 and 2023 regarding their rights under aviation law, which “likely discourage customers from seeking compensation they were entitled to”.  

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