Thanks to the sheer number of airline companies out there, the modern-day air traveler is spoiled for choice. This resulted in a situation wherein airline companies have no option but to improve services on their end to ensure repeat customers. Falling short of expectations could quite possibly end up being a win for the competition. According to Levy, this level of intense competition has led to an improvement in service quality across the board.
According to him, there has been a marked improvement in various facets of modern-day air travel. These include improved in-flight service, strict adherence to schedules as much as possible, and improved baggage handling. Captain Levy also believes that most airline companies are able to satisfy these basic passenger expectations from the average air traveler.
So, while you may still be unhappy about that delayed flight on which you also lost an important piece of luggage, an increasing number of passengers experience a better level of service overall today than in the past — all thanks to intense competition.