Summary
- Singapore Airlines is rated one of the world’s elite airlines due to its commitment to providing world-class, quality service to every passenger.
- The carrier offers the utmost convenience with its extensive route network and favorable departure and arrival times.
- Passengers appreciate the luxuriously clean cabins, overall in-flight experience, and the carrier’s remarkable safety track record.
For several decades now, Singapore Airlines has been considered one of the best airlines worldwide, and the flag carrier has countless accolades to prove it. Wherever possible, Singapore Airlines is usually among the top picks for travelers to fly on, further highlighting the airline’s stellar reputation across the aviation industry.
Despite the usual operational ups and downs that either polish or tarnish an airline’s reputation, the carrier will still eventually fly its way back to the top and continue being one of the top choices. But what makes Singapore Airlines so highly respected worldwide?
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1
Commitment to service
A world-class experience on the ground and in the air
The Star Alliance member’s focus on service is crystal clear, with its mission statement and core values further establishing that world-class, quality service to every passenger is a fundamental objective and aspiration. This is often shown through the airline’s cabin crew, whose exceptional hospitality is often favored by passengers due to their professionalism and friendliness.
As for commitment within the airline’s management, every issue – regardless of how minor or major, is often critiqued, as shown through each negative spotlight. Singapore Airlines has a track record of ensuring these problems go through the same extensive evaluation process to make sure such matters are either reduced over time or never happen again.
2
Convenient travel
Huge network from its Changi hub
Based in Singapore, the flag carrier’s hub at Changi International Airport allows for a high level of connectivity and convenience across an extensive route network of over 110 destinations. And, with over 180 fuel-efficient, new-generation aircraft in its fleet, Singapore Airlines can reliably provide favorable departure and arrival times to further attract passengers.
Photo: Brookgardener | Shutterstock
For example, the airline operates four daily flights from London Heathrow (LHR) to Singapore Changi (SIN). The departures are timed at 09:25, 11:25, 20:50, and 22:05, all conveniently scheduled for passengers to either catch a morning or evening flight.
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3
Cabin excellence
Top-notch for both economy and premium travelers
From the Boeing 737-800 to the Airbus A380, Singapore Airlines is renowned for its luxuriously clean cabins and overall inflight experience. The airline’s cabins are well-designed and smartly configured in terms of space and length, with comfortable seating or bedding, along with high-quality amenities.
Photo: Singapore Airlines
For example, the airline offers several business class seat products across its entire fleet, which seems quite bewildering when compared to the general two, or perhaps three, products offered by other full-service carriers like United Airlines and Qantas. While these business class seats do lose to other airlines concerning SkyTrax awards, passenger opinions still tilt towards Singapore Airlines for its products and overall experience.
4
Safety record
One of the safest in the business
While both the soft and hard products of Singapore Airlines’ aircraft cabins earn the favor of passengers, the carrier’s remarkable safety track record also keeps them ahead of the game. With its own highly-reputable maintenance, repair, and overhaul (MRO) subsidiary – Singapore Airlines Engineering – the airline consistently invests in maintenance training and upgrades to ensure its fleet complies with local and international standards.
That’s not to say the airline has an entirely spotless safety record, but to have only a single fatal air accident over its operational history is still a good record. This crash occurred over two decades ago, in October 2000, when a Boeing 747 attempted to take off during a typhoon on a closed runway. Since then, the airline has taken measures to ensure human errors nearly cease to exist.
5
Generous allowances
Checked baggage: Up to 30 kg
Flying with Singapore Airlines in economy class can still be quite the treat for passengers, as the airline offers 30 kilograms of checked baggage allowance, facilitating a fair bit of pre-travel shopping and giving passengers more leeway when packing. Compared to the standard 23 kilograms for international economy class on other full-service carriers like British Airways, Air India, and Japan Airlines, the additional seven kilograms is definitely a winning factor.
Photo: Singapore Airlines
This applies to passengers flying in premium economy too, as some airlines offer the same limited checked baggage allowance for the lowest two cabin classes and only increase weight limits from business class onwards. However, Singapore Airlines does it differently, with a good base for economy class passengers and a continued increase for each cabin class.
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