A debate over the size of a personal item turned into a sassy back and forth between a Frontier Airlines gate agent and a passenger annoyed that he had to pay $100 to bring something onboard that he claims should have been free.
Sassy Gate Agent Calmy Deals With Angry Passenger On Frontier Airlines
On Frontier Airlines, you are severely penalized for not paying for carry-on items in advance. If you get “caught” with an unpaid oversized carry-on at the gate of your flight, expect to pay $100 or leave it behind. Often that’s double or triple the cost of the airline ticket itself…
Here, a passenger claims he was forced to pay $100 to bring a backpack onboard that was small enough to be properly classified as a “personal item.”
An exchange between the passenger and Frontier gate agent was captured on video, with “Liz” the gate agent making quips like:
Gate Agent: “You’re being crazy.
Passenger: “I’m being crazy?!”
Gate Agent: “Do you want me to say in Spanish?”
or later on:
Passenger: “What’s your name ma’am?”
Gate Agent: “I just told you Liz. Did I stutter?”
Admittedly, I chuckled at the way “Liz” handled this…and I do wonder if we are getting the full story. The backpack clearly fits…there is no question. Liz does not strike me as the stupid type (just the sassy type) and that makes me think these TikTokers may have manipulated the controversy for their own gain. Notice the girl has something else, like another backpack or purse, on her back. You are allowed one personal item on Frontier, but not two.
I’m not going to defend Liz for being sassy, but I do feel for the Frontier gate agents, who probably have to deal with this sort of thing all the time. Badgering is not the way to get what you want.
It appears the passenger had to pay the $100, but was eventually allowed onboard. He should be thankful…I’m truly surprised Liz let him onboard, especially after telling him he would not fly and calling security.
I don’t see many lessons to learn here…just an entertaining video…but do make sure your personal item fits in the sizer. Even then, though, you might run into some trouble…
