HARRISBURG, Pa. — Pennsylvanians having trouble with airline travel have a new way to file a complaint.
Pennsylvania Attorney General Michelle Henry said Wednesday there is a new complaint form for Pennsylvanians encountering hardships with airline travel, ranging from flight delays and cancellations to boarding problems.
The new form is available on the Office of Attorney General website and is a response to an uptick, nationwide, in consumer complaints regarding air travel, according to a news release from the AG’s office.
The form is the product of Attorney General Henry’s partnership with the U.S. Department of Transportation to better assist Pennsylvania travelers.
Consumers may file complaints whether they purchased tickets directly, or through an agent or third party, the AG’s office said. Residents of Pennsylvania or those who faced airline issues in Pennsylvania are eligible to use the new complaint form.
The form requires information, such as ticket number, flight itinerary, flight date, ticket date purchase, ticket price, and form of payment, according to the news release. The form also requires specifics on what issues the traveler had. The AG’s office says the information will be useful when reviewing, and resolving, complaints.
The creation of the new aviation consumer complaint form comes following the signing of a Memorandum of Understanding between the Office of Attorney General and the U.S. Department of Transportation. The MOU outlines how the agencies will work together to review consumer complaints and identify violations of federal aviation consumer protection requirements, according to the AG’s office.
The Department of Transportation expects to launch a modernized system for handling air travel service complaints later this year. The system is intended to improve the customer experience for the tens of thousands of consumers who file air travel service complaints with the Department each year, according to the AG’s office.
The Office of the Attorney General will provide information on how to submit complaints directly to the Department of Transportation in the future.
“It is no longer a secret that Pennsylvanians and consumers across the country are finding less and less convenience when traveling by air,” Attorney General Henry said. “This form makes it easier for travelers who encounter problems to file a complaint, and is part of an ongoing initiative with federal partners to hold airlines and agents accountable when they mistreat consumers.”