Delta passengers sue airline for refusing refunds after tech outage

  • Passengers sued Delta Air Lines for refusing to offer full refunds after last month’s massive computer outage.
  • The lawsuit said the airline’s “unfair, unlawful, and unconscionable practices resulted in Delta unjustly enriching itself at the expense of its customers.”
  • Delta declined to comment on the lawsuit, but has said passengers whose travel was disrupted can request and receive refunds.

Delta Air Lines was sued by passengers who complained that the carrier refused to offer full refunds after delaying or canceling their flights in the wake of last month’s massive computer outage.

The proposed class action was made public on Wednesday in Atlanta federal court, after the July 19 outage disrupted airlines, banks, hospitals and emergency lines.

Passengers accused Delta of breach of contract for failing to provide automatic refunds, and providing partial refunds only if they signed waivers against pursuing further legal claims.

They also said Delta should compensate them for the cost and inconvenience of rebooking with other airlines, hotels and food, and from being separated from their luggage.

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One of the four plaintiffs, John Brennan of Florida, said he and his wife missed a $10,000 anniversary cruise after being stranded in Atlanta on a layover, but Delta offered just $219.45 in compensation.

The lawsuit said the airline’s “unfair, unlawful, and unconscionable practices resulted in Delta unjustly enriching itself at the expense of its customers.”

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