KUALA LUMPUR: Passengers of the cancelled Malaysian Airlines (MAS) flight from KL International Airport (KLIA) to Seoul, South Korea, will be entitled to compensation, says the Malaysian Aviation Commission (Mavcom).
Mavcom director (consumer and public affairs) Pushpalatha Subramaniam said this comes under the latest amendments to the Malaysian Aviation Commission’s (Mavcom) Malaysian Aviation Consumer Protection Code (MACPC) 2016, that came into effect on Sept 2 (Monday).
“Consumers have a choice whether they want to continue the journey or a refund,“ said Pushpalatha during a press conference at Mavcom’s office in Kuala Lumpur on Monday (Sept 2).
According to Pushpalatha, the new amendments under the MACPC 2016 was that passengers will be entitled to refunds if their flights are rescheduled or retimed more than three hours from the original time.
Pushpalatha said the refunds must be given according to the original mode of payment.
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“If they paid by cash, then they will have to refund in cash. If it’s by credit card, then by credit card and if it’s by air miles, then reimbursement will be through air miles.
“It all depends on the mode of payment,” said Pushpalatha.
Earlier Monday (Sept 2), a Malaysia Airlines (MAS) flight from KLIA to Incheon International Airport, South Korea, was reported to have turned back early this morning.
This comes after several incidents involving MAS flights.
MORE TO COME