By Peter Miller, Skytrax – London, UK
Eurowings, the German value carrier, has been certified as a 4-Star airline by the international air transport rating organisation, SKYTRAX, and has improved its overall performance in the latest audit assessment.
Eurowings, part of the Lufthansa Group, is a value carrier offering a dual cabin concept with a European style BIZclass product that compares quite well with European full service airlines although the onboard catering concept is less formal. Eurowings distinguishes itself from the ultra-low-cost carrier segment, allowing its customers to fly affordably and flexibly with numerous booking options and extras, as well as customer-friendly services.
Commenting on the 4-Star Airline Rating awarded to Eurowings, Edward Plaisted, Skytrax CEO said: “The certification of the 4-Star Rating for Eurowings reflects the very good standards of product and service observed during the recent audit. Eurowings offers passengers a number of differentiating facility options such as inflight WiFi and IFE, and cabin interiors and seating that have a more full-service aesthetic. Whilst the buy-on-board choices were perhaps not as extensive as some competitors, the actual quality and consistency of most items was found to be very favourable, and these were delivered by cabin crew who are professional, experienced, and friendly in their approach to customers .”
Eurowings BIZclass includes priority check-in and boarding, security fast lane at selected airports, lounge access where available, 2 large cabin bags, preferred seating in rows 1-3 with free middle seat and complimentary onboard catering.
The cabin staff service is efficient and the soft service and hospitality standards are high for the LCC market. Having regard to the changing dynamics of regional European air travel, Eurowings is delivering an almost full-service experience to customers.
The Eurowings fleet includes more than 100 aircraft that fly to 140 destinations in more than 50 countries. In addition to its bases in Cologne/Bonn, Düsseldorf, Hamburg, Stuttgart and Berlin, Eurowings also has major operations in Palma de Mallorca, Salzburg, Prague and Stockholm.
Eurowings offers a selection of buy onboard drinks, snacks, sandwiches and hot meals during the flight though their WINGS bistro.
About Skytrax Airline Rating
World Airline Rating is a global airline quality ranking programme operated by Skytrax, the international air transport rating organisation and a leading authority on airline quality standards. Certified Airline Ratings classify airlines by the quality of front-line product and staff service they provide to customers, and are recognised as a global benchmark of airline standards. Established in 1989, Skytrax is based in London, United Kingdom.
Using an internationally recognised evaluation system to assess quality, Skytrax provide the world airline industry with a professional, unified Quality classification system that is an established and respected symbol of airline standards.
Certified Airline Rating is based on in-depth quality analysis of an airline’s customer-facing Product and Service standards, with a well-established approach providing accuracy, and an objective ranking system using global quality measurements.
As part of the process to determine and award an Airline Star Rating, Skytrax carry out detailed Quality analysis across up to 800 different areas of airline product and service delivery for the on-board and home-base Airport environments. Certified Airline Ratings are not related to any type of customer reviews or passenger surveys.