At long last, United Airlines is bringing its business class catering on premium transcontinental flights back up to pre-pandemic levels with the return of appetizers and an enhanced pre-arrival service.
United Airlines Brings Back Linens, Appetizers To Premium Transcontinental Routes
While United has widely restored its pre-pandemic catering to both domestic and international routes, its premium transcontinental routes between Newark (EWR) and San Francisco (SFO) / Los Angeles (LAX) have curiously remained stuck in a twilight zone.
Yes, the dessert cart has returned–reminiscent of an international flight–but menu choices have remained more limited than other domestic routes and there have been no appetizers served with meals. Meanwhile, American Airlines, Delta Air Lines, and JetBlue Airways offer far heartier meals on their premium domestic routes.
Starting November 15, 2024, United will elevate the premium transcontinental dining experience for business class passengers including the addition of linens, an “elevated” wine selection, and the addition of an appetizer. A larger pre-arrival meal with both hot and cold options plus a side salad will also be served.
A memo reviewed by Live And Let’s Fly outlines the new service flow:
- Main meal service
- Introduction of pre-meal beverage cart with linen placement and cocktail snacks
- Choice of elevated wine selections
- Adding an appetizer to the main meal tray setup
- Pre-order for customers with four entrees to choose from
- Pre-arrival
- Introduction of hot towel service
- Full-size tray delivery with:
- Salad, appetizer, and choice of entree pre-plated in casserole dish
- Introduction of three choices of entrees, including two hot options and one cold
We have reached out to United for clarification on whether the main course options for the main meal service will now resemble Polaris Business Class and also what the menu selection for the pre-arrival service might include.
Currently, United offers a small tapas plate (meat and cheese or Medieterian) on afternoon and evening flights and a warm croissant with yogurt on redeye flights as the pre-arrival snack.
No Meals In EconomyPlus
Prior to the pandemic, United Airlines served complimentary meals in EconomyPlus, United’s extra-legroom economy class section, on these routes, something American Airlines still does on its premium transcontinental routes from New York (JFK). The memo does not mention any change in economy class catering. In addition to free sweet and savory snacks, United offers several fresh and pre-packaged foods for sale on longer flights.
CONCLUSION
United appears to be on the cusp of restoring its premium transcontinental service to 2019 levels (and perhaps even surpassing it with a larger pre-arrival meal). This change is long overdue and applauded, especially considering the prices United is charging for these flights. I look forward to reporting on what the new meal service is like.
