Bengaluru: A differently-abled passenger encountered difficulties at Delhi’s Indira Gandhi International Airport after her wheelchair was left behind during a connecting flight from Bengaluru via Ahmedabad on Sunday.
Kadam Khatun, 35, who works with a city-based NGO, departed from Bengaluru on an IndiGo flight at 1:08am, reaching Ahmedabad at 3:12am before boarding her connecting flight to Delhi, which landed in the national capital at 6:05am.
Upon arrival, she discovered her wheelchair had been left behind in Ahmedabad, temporarily restricting her movement at the airport. Khatun told TOI that after she brought the issue to the notice of IndiGo staff, she was provided with an alternative wheelchair, breakfast and a hotel room as per her request and that they were responsive.
She, however, said: “A person who accompanied me to the restroom at the airport didn’t behave well, and I was also left unattended for a long time after that.”
Responding to a query, IndiGo, said in a statement: “Regarding the incident pertaining to IndiGo flight 6E 6779/6E 2491 from Bengaluru to Delhi via Ahmedabad, a passenger’s wheelchair was left behind at the transit station (Ahmedabad).”
“…The wheelchair was promptly connected on the next flight to Delhi, while our team at Delhi airport provided all the support and assistance with a spare wheelchair, prioritising the passenger’s comfort and well-being. IndiGo is committed to offering a courteous and hassle-free service to its customers at all times,” the airline added.