Eddy Liu (left) and Ashok Rajan. Photo: China Airlines/ IBS Software

Taiwanese carrier China Airlines is now using IBS Software’s iCargo technology to improve its air cargo business management capabilities across sales, import and export operations.

The airline aims to use the iCargo digital platform solution to optimise cargo operations and enhance customer service.

This technology investment will also help China Airlines progress with its digital transformation plan, which sees the airline gradually minimising its dependency on legacy systems for cargo planning applications and moving towards an end-to-end digital solution for overall cargo management.

Eddy Liu, senior vice president of China Airlines, commented: “China Airlines is taking active measures towards being a world-leading cargo carrier. Transitioning to a cloud-based SaaS solution and consolidating our existing platforms with IBS Software will streamline our current processes and boost efficiency. We look forward to working together to transform the air cargo industry.”

“China Airlines has long dominated the air cargo market as a leader in executing complex cargo transportation requirements across the globe,” added Ashok Rajan, senior vice president & head of cargo & logistics solutions at IBS Software.

“This agreement reinforces IBS Software’s key objective to digitise airline carrier systems by creating innovative and efficient solutions to streamline processes. We anticipate a long and healthy working relationship with China Airlines as partners in leading cargo operations.”

Last month, there was speculation that China Airlines was considering placing an order for four new freighters, but the airline has not commented on the matter.

According to China Airlines’ website, as of October 31, the airline had 17 freighters in its fleet, including nine Boeing 777Fs and eight Boeing 747-400Fs.

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