In another IndiGo flight delay incident, a Kolkata-based passenger slammed the airline over the “unprofessional behaviour” of the crew members while handling a flight that was delayed for five hours. Ritham Bhattacharjee shared a video on LinkedIn, sharing details of the incident. The incident took place on a Chennai-bound flight from Kolkata on January 6.

The now-viral clip shows two flight attendants managing angry passengers demanding an update. Many passengers demanded the cancellation of the flight as they were locked inside the aircraft for at least five hours. Expressing disappointment, Bhattacharjee called the incident “appalling” and accused the crew members of unprofessional behaviour.

“To add insult to injury, the compensation offered was a paltry packet of chips and a single piece of cookie. Passengers were forced to sit inside the aircraft for the entire 5-hour delay, which is unacceptable,” he wrote.

“Furthermore, the customer attendants and air hostesses on both flights displayed unprofessional behavior. Specifically, the attendees named Eram and team on the return flight were extremely uncooperative and rude,” he said.

Bhattacharjee further demanded immediate action to resolve the matter.

See the post here:

After the post gained traction, IndiGo argued that the crew member provided refreshments and water as compensation. “We understand the inconvenience caused by the flight delay due to adverse weather conditions in Kolkata. As part of our efforts to keep everyone informed, travel advisories were shared, and notifications were sent to the registered contact number. Our crew also ensured that refreshments were provided, and water was served multiple times during the wait,” the airline responded.

Several users slammed the airlines for such frequent incidents, with one commenting, “It has been lately the case with Indigo Airlines, The services have been degraded to a level that it has been the last choice for us to Travel.” Another user wrote, “For me also I have the same experience from a flight from Doha. Even after asking for some water it takes about 30 minutes to reach us. And served in small paper cups. I won’t travel again in indigo anymore.”

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