The cabin crew profession requires specific skills and personal qualities, leading to a successful career. These skills help build effective teamwork, ensure flight safety, and passengers’ comfort. Aerviva, a leading company offering personnel recruitment and leasing solutions, explores personal characteristics, necessary to becoming an accomplished flight attendant.

The importance of effective communication

Good communication is one of the most important non-technical skills. Deloitte, a global leader in professional services, including consulting, auditing, and financial advisory, predicts that by 2030, jobs requiring soft skills will make up 63% of all jobs. Mastering communication s kill is essential, it includes all forms of interaction: verbal, nonverbal, body language, listening, tone of voice, and understanding. According to NaviMinds’ Crew Resource Management (CRM) Trainer Manual, “Most people have a tendency to put overwhelming importance on the words that are being said to them, but according to some researchers, words only contain 7% of the message. The remaining 93% is hidden in the body language and the tone we use to emphasise the meaning of our words.”

“Effective communication, alongside other non-technical skills, such as adaptability, critical thinking, decision-making, and conflict management is essential for building any successful team, especially for cabin crew profession. These qualities help the team to perform better, manage problems more efficiently, and build stronger bonds, which can be vital in ensuring flight safety,” notes Jekaterina Shalopanova, Chief Business Officer at Aerviva.

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