The US Department of Transportation (DOT) announced a $50 million penalty has been incurred by American Airlines for multiple serious violations against passengers with disabilities.  

In a press release published on October 23, 2024, DOT stated that its investigation “revealed a significant number of violations.” It claims that American Airlines was one of the “worst performers among US airlines” regarding mishandled wheelchairs and scooters.  

DOT found cases of unsafe help for wheelchair users, which at times “resulted in injuries and undignified treatment.” There were also many failures to provide prompt wheelchair assistance. Additionally, DOT stated that American Airlines damaged or delayed the return of thousands of wheelchairs, leaving travelers without the device that they need for mobility. 

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