Royal Brunei Airlines (RB) has been awarded a Four-Star Major Airline rating for 2025 by the Airline Passenger Experience Association (APEX), based on invaluable feedback from passengers worldwide.
This rating reinforces RB’s dedication to consistently providing exceptional in-flight experiences.
The award was received by the Acting Chief Operations Officer of Royal Brunei Airlines Badarudin Hj Bagol at the APEX awards ceremony in Long Beach, California, on 30 October 2024.
The 2025 APEX ratings are based on nearly one million flights rated by passengers across almost 600 airlines globally. They reflect RB’s enduring commitment to quality, service, and passenger satisfaction.
RB Chief Executive Officer Captain Sabirin Hj Abd Hamid in a statement expressed gratitude for the recognition, marking a testament to the national flag carrier’s team’s dedication to maintaining high standards throughout its 50 years of operations and passengers’ continued trust.
“While we celebrate this recognition, we are fully committed to elevating our services further to meet and exceed passenger expectations,” he said.
RB remains steadfast in its vision for continuous improvement and innovation. Over the past year, RB has rolled out several initiatives aimed at improving travel experience, including:
• Introducing RB SKYSHOP, RB’s in-flight Duty-Free convenient inflight shopping experience to our passengers
• Introducing Pre-Select Meals where passengers can pre-select their meals before their flight on www.flyrb.com
• Expansion of RB’s route network includes the launch of three times weekly flights to Chennai, India
• Sustainability efforts include paperless cockpits and improving fuel efficiency across the fleet
“While we are proud of our Four-Star status, this serves as both a celebration of our progress and a challenge to push the boundaries of what we offer,” he added.
“As we look ahead, our focus remains on innovation, sustainability, and creating memorable experiences for our passengers,” the CEO concluded.
Royal Brunei Airlines extends its gratitude to its loyal passengers for their feedback, which has been crucial in shaping its offerings. The airline also thanks its dedicated team for their hard work in delivering the quality and excellence that RB is known for.
THE BRUNEIAN | BANDAR SERI BEGAWAN