The Qantas Customer Service manager at Dallas/Fort Worth Airport thought I was mad.

“Are you sure you want to do this sir?” she asked incredulously.

“Yes,” I insisted.

“Well, this might take a while. I’ve never been asked to downgrade anyone before.”

That’s right. Downgrade.

Qantas had upgraded me to business class on the 18-hour Dallas-Sydney flight home from a trip to the White House in February 2018.

And I was having none of it. Many of my press gallery colleagues travelling with me thought I was mad, too.

But there was an important principle at play.

A monumental stuff-up on our flight to Washington DC had rerouted several of us to Baltimore in the neighbouring state of Maryland and sent our bags and camera equipment to Reagan Airport, three states away in Virginia.

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