Canada’s Porter Airlines has been having a particularly good year, especially with customer satisfaction. The airline’s attention to detail has been paying off recently, as it has won awards and gained recognition.
Four stars for 2025
The Airline Passenger Experience Association (APEX) has rated the airline as a major four-star airline in 2025. This is the first airline rating program based solely on neutral, third-party feedback gathered through APEX’s partnership with travel app TripIt. The ranking results from passenger ratings of almost one million flights across 600 airlines worldwide.
Photo: Embraer
Porter Airlines
was joined by WestJet
and Air Transat
, who were also ranked four stars. 
Air Canada
took home the biggest accolade and is the only Canadian airline with a five-star rating from APEX.
The airline also received the following accolades this year:
- Skytrax World Airlines’ North America’s Best Regional Airline
- Baxter Media’s Favourite Airline – Economy Class Service
- PAX International’s Most Improved Airline in North America
Last year, the airline won the APEX Passengers’ Choice for Best North American Cabin Service.
Photo: Porter Airlines
Kevin Jackson, President of Porter Airlines, said in a statement:
“With no middle seat on any flight, complimentary premium snacks, fresh and healthy meal options, free beer and wine served in glassware, and free, fast WiFi on the E195-E2, we strive to provide all travelers with the elevated economy experience they deserve.”
Porter Airlines has become a fan favorite among travelers. Earlier this month, the airline also nabbed the top spot for Best Economy Class worldwide in the USA Today Readers’ Choice Awards. Surprisingly, the airline beat out more established airlines, such as Singapore Airlines, which is known for its brilliant service and amenities. The other airlines that made up the top five include Southwest Airlines, Air New Zealand, Cathay Pacific, and Delta Air Lines.
It also has the lowest number of customer complaints among all Canadian airlines.
About Porter Airlines
Porter Airlines was founded in February 2006, 18 years ago, and began operations eight months later in October. The airline has not expanded its route network and operates to 35 destinations across Canada and the US.
Photo: Porter Airlines
The airline has two hubs, one at the Billy Bishop Toronto City Airport (YTZ) and the other at Toronto Pearson International Airport (YYZ).
The airline has codeshare agreements with Air Transat and interline agreements with various other airlines worldwide, including Aero Mexico, Delta, Icelandair, and Qatar Airways.
The airline prides itself on supporting Canadian manufacturers and, as a result, operates a fleet of 71 aircraft comprising 29 De Havilland Canada DHC–8-400 turboprop and 42 Embraer E-195-E2 regional jets.
Photo: sockagphoto | Shutterstock
Porter Airlines is serious about its growth and has ordered an additional 33 E-195s with the option to add another 25. The Dash 8s have 78 seats, while the E-195s are configured with 132 seats.
The airline promises no middle seats and operates both airplane types with a 2-2 configuration. The Dash 8 has 6 premium economy seats called PorterReserve and 72 economy seats called PorterClassic. The E-Jet has 16 premium seats, 20 extra legroom seats, and 96 economy seats.
The airline caters to a wide range of passengers and has ticket fares for every level.
Related
4 Interesting Routes Served By Porter Airlines’ Growing Canada-US Network
The introduction of the Embraer E195-E2 has revolutionized the airline’s trans-border operations.